Employee Feedback Surveys:
Instituting a system that allows an employer to regularly “take the pulse” of its employees helps ensure that efforts, actions and initiatives address the actual needs and priorities of the workforce. Employee feedback surveys can measure “the pulse” of an organization and provide valuable information, allowing real solutions to be developed, thus creating positive organizational changes.
Smart employers welcome valuable feedback — both positive and negative — from their employees. When employee suggestions are encouraged and visibly addressed, positive morale is generated, innovation is promoted, and productivity increases.
To solicit constructive employee feedback, it is important to develop an effective survey instrument. To do so, employers should consider the following:
The most important element of a successful employee survey is follow-up. If employees feel that they wasted their time and effort completing an employee survey, and little or no action was taken, the purpose is defeated. Employees may lose trust and become even less engaged and more dissatisfied. Visible changes must result, and additional changes that may not be readily seen should be thoroughly communicated.
Finally, survey programs should become a part of an on-going measurement system rather than just a one-time snapshot. This will help to identify trends over time and provide valuable information for future business and strategic planning processes.
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Creating a rewarding work environment is the key to employee retention. Although employers formulate a variety of strategies to create and sustain this environment, they often omit one of the most important aspects of achieving their goal: soliciting and acting on employee input and feedback.| Issue 10 | October 2008 |
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