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By: Amber Pereira on August 21st, 2018

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10 Ideas to Enhance the Employee Experience

Business Management & Strategy | Best Practices | Employee Relations

The employee experience, otherwise known as EX, is a hot topic right now in the corporate world, but what is it?

The employee experience is the summation of the events an employee experiences throughout his or her career lifecycle with an organization. From the very first phone screen to the exit interviews and every interaction in between across departments. This is the employee's experience.

Why is the Employee Experience Important?

The competition for top talent is a battle every employer wants to win.  Platforms like Glassdoor and LinkedIn give potential employees a glimpse into the work lives of current employees, providing employees a place to voice their feelings and rate their experience with the organization.  The image portrayed on these platforms are part of the company’s employer brand and can convince or deter a potential employee. Additionally, if an employee has a great experience at your organization, they will likely tell their friends and serve as an excellent referral source for additional talent.

It doesn't stop there...

When employers are intentional about the employee journey and every interaction they have with the company is thought out, it is highly likely that same intention and care is felt by your clients. Ultimately, your clients will receive better service and care, which often times will lead to higher profits overall. As a leader of your organization, you have the keys to make the client and employee experience a win/win.

10 Ways to Enhance the Employee Experience:

  1. Communicate with employees. Treat your employees as customers, give updates – good and bad, and ensure they are timely.
  2. Take a good look at your employment brand and evaluate how candidates and employees see you. Use this information to improve the work environment and culture.  This is valuable information when used strategically.
  3. Cultivate an environment that is constantly learning and developing. Employees want to grow and learn.  Make sure your LMS is up to date with many options including work improvement and life balance tips.  If you do not have an LMS, invest in one or create ways for your employees to take advantage of learning and training opportunities. The key is to find a way to incorporate learning during a normal workday without interruption.
  4. Stay informed of the ebb and flow of recruiting and talent needs. As the CEO or Senior Leaders, you want to know your company’s retention rate, what skills need developing and where more talent is needed.  Being aware of these issues and addresses them is what keeps a company ahead of their competition.
  5. Keep salary and benefits current and competitive. A lot of compensation information is public these days, so employees can gain access easily.  Get ahead of this by keeping everything current and refreshing rewards often.
  6. Imagine the current journey of an employee. Look at each stage and find ways to improve upon what currently exists.  As an example, make the onboarding process a little easier by digitizing any documents where possible.  The idea is to create an environment where your employees can thrive.
  7. Empathize with your employees. Ask them about their typical workday and the challenges they face.  Finding ways to understand them will allows opportunities to engage with them.  Pinpoints the moments that matter most and find solutions to those challenges.
  8. Shift the way you think. Stop looking at everything as a process or procedure and realign your thinking to everything being an experience.  This will change your perspective on how you engage with your team. What kind of experience would you like to create?
  9. Ask your employees what they want. Your employees are the key to the future success of the company.  Use Focus Group to connect with them and understand the highs and the lows or conduct employee surveys.  Follow through with change and allow them to help co-design the journey they envision.
  10. Identify the outcomes that you envision and prioritize it. Employee experience is quickly being identified by other companies as the way to keep a competitive edge.  Taking the time to improve and invest in this will benefit other aspects of the business as well.

There are so many ways for you to improve your employees’ journey with your organization that will add value to their work life and improve your brand.  Many organizations have adopted strategies to get onboard with this trend as it will only continue to become more prominent.  Remember, your employees are an investment in the future of your organization.  Making timely and well thought out investments will benefit everyone in the long run.