When I began consulting, I always knew I would be helping companies solve HR problems. In fact, that was the reason I was there! What has surprised me the most is the number of retirement plan account problems I have encountered throughout my time with Helios.

I am often asked about my thoughts on what kind of HR support a client needs, and what is best for a business “of my size”? And my answer is almost always the same…it depends.

You have an exciting work environment...people are running around like crazy, lots of energy and enthusiasm all over the place, and everyone is having a great time...except for one employee who doesn’t “get into that”. This employee is sitting at the desk, quietly doing his/her work. And you notice when you are in meetings, this employee rarely speaks up. Do you see them as a hindrance to your organization? Hopefully not!

As a consultant, I often go to organizations and provide advice and counsel to leaders at varying levels in the organization. For a good number of clients, that advice is at the management level and higher, and I don’t have regular communication with non-supervisory employees. So while visiting a client site a few days ago, I was in the break room getting something to drink, and happened to strike up a conversation with an [non-supervisory] employee about the political primary. We held a pretty robust conversation for a few minutes, and near the end, he looked at me and said, “Who ARE you”? It caught me off guard, and frankly I found it quite amusing. But in thinking back about the conversation, I realized that this is a question that people struggle with all of the time. So it got me thinking about human communication, and what we are REALLY saying when we communicate.